Our Policies

Last updated: [30/07/2025]

We care about building trust with every client and website visitor. Below you’ll find a clear breakdown of our key policies — from how we handle your data to how we work together fairly and professionally.

1. Privacy Policy

What We Collect

When you interact with Websy (e.g. via contact forms, calls, or project onboarding), we may collect personal information such as:

• - Name and contact details

• - Business information

• - Project requirements

• - Email and phone conversations

How We Use Your Information

Your information is used solely to:

• - Deliver the services you’ve requested

• - Manage ongoing support

• - Communicate with you effectively

• - Improve our services and website

We will never sell or share your data with third parties for marketing. We may use trusted third-party tools (e.g. booking software or email platforms) as part of delivering our service, and these tools have their own secure privacy practices.

2. Cookie Policy

We use cookies on our website to:

• - Understand how people use our site

• - Improve user experience

• - Track basic performance (via tools like Google Analytics)

By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

We do not use cookies to collect sensitive information or sell your data.

3. Refund Policy

Setup Fees:

All setup fees for website packages are non-refundable once work has begun. This includes time spent on planning, design, and development.

Monthly Fees:

Monthly payments cover hosting, updates, and access to built-in tools. These are non-refundable once paid. If you'd like to cancel, we just ask for 30 days’ notice in writing.

No partial refunds are issued for unused time in your billing period.

4. Fair Use & Client Conduct Policy

We aim to work with transparency, fairness, and mutual respect. As such:

• - We expect timely communication and content delivery so we can keep your project on track.

• - Our support is designed to be helpful and efficient — but it doesn’t cover full redesigns, major feature additions, or repeated scope changes unless agreed and quoted for.

• - We reserve the right to end any working relationship if there is abusive behaviour, non-payment, or misuse of services.

If we ever need to make adjustments to these policies, we’ll notify active clients and update this page.

Need Help or Have Questions?

We’re always happy to clarify anything or work through concerns with you.
📧 Email: [email protected]
📞 WhatsApp/Phone: +44 7341 273982